Understanding the Problem: Know What the Customer Wants

by Dave Jordan

Posted by: on Jul 21, 2016 in Engineering Documentation | No Comments

Nearly everyone has been in a situation where they they thought they knew exactly what the customer wanted and delivered the “perfect” product only to find that they you were just a little off of the target. If only a few more questions had been asked to gain just a bit more insight into the customer’s needs, then a difficult situation could have been avoided.

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