Leadership
David W. Jordan
President
Technical Documentation Consultant
Mark Lewis
Director of Engineering
Bingle Livioco
Lead Tech Writer/Media Developer
Mr. Dave Jordan applies his engineering education and experience to design, plan and implement a client’s technical documentation products. Dave believes that technical documentation is a key part of the engineering process and builds the documentation products in close collaboration with the engineers, testers operators, and management. Dave’s more than twenty-five years as an engineering writer has given him an understanding of how to integrate into and capitalize upon the methods followed by both large and small companies. In every case, the end-game is to create engineering-level documentation that is responsive to needs, compliant with customer’s needs, and consistently exceeding expectations. The value that Dave and his team of writers bring to a client is the ability to deliver a quickly grasp the technology, formulate a plan, and deliver on that plan with minimal burden upon the client’s technical team to keep costs down.
Dave’s success builds upon three corollaries that illustrate his approach to creating successful documentation and extremely satisfied clients:
1) Technical writing is the process of creating structured order from informational chaos
2) Always give a client well-crafted and thoroughly explained options so every decision is the right one
3) Let the client see that we enjoy our work so that they enjoy having us on their team
Additional details on Mr. Jordan’s experience and the partnership and consulting services he offers to clients may be found on his professional resumé.
Mark Lewis
Director of Engineering
Mr. Mark Lewis brings 37 years of DoD technical, program management, and leadership experience from both inside and outside of the Intelligence Community, to MSD’s clients seeking true Engineering-Level Documentation Expertise as MSD’s Director of Engineering.
As a civilian employee of the Department of the Navy for more than twelve years, and a technical services contractor for the Navy for more than eight years, Mark has conceived, developed, and tested submarine silencing concepts for several classes of U.S. Navy submarines and played key roles to integrate many of these technologies into the fleet. In addition to these engineering initiatives, Mark also served in multiple project and program management roles, including major submarine-focused acquisition programs at the Naval Sea Systems Command.
Mark joined the National Security Agency in 2004, where he held a number of systems engineering and management positions in multiple NSA mission areas. He compiled a successful record of creating system requirements and specifications, and successfully implemented them into engineering and acquisition initiatives.
Mark’s vast experience as a technical manager within the DoD and IC communities combined with his first-hand knowledge of the methodologies for developing and deploying large- and small-scale systems, uniquely position him to support MSD’s new and established clients. Mark’s role as the Director of Engineering directly contributes to the development of task requirements and plans for product- and project-level technical documentation projects, as well as the leadership needed to achieve a timely, comprehensive and compliant suite of technical documentation.
Education:
Mark’s education credentials include a Bachelor of Science degree in Mechanical Engineering from the University of Maryland in College Park, and a Master of Science degree in National Resource Strategy from the Industrial College of the Armed Forces (now the Dwight D. Eisenhower School for National Security and Resource Strategy) at the National Defense University in Washington, DC.
Mark’s diverse expertise spans multiple domains including: mechanical engineering, acoustics and structural vibrations, signal analysis, DoD acquisition management, software engineering and testing, SIGINT operations, and Intelligence Community customer advocacy.
A key thread tying Mark’s diverse experience together is his ability to collect, assemble, and organize information, and then clearly and concisely conveying that information in written form, as well as his experience with a vast array of technical document types that directly underpinned the DoD system engineering processes and end-user implementation of resulting technologies.
Bingle Livioco
Lead Tech Writer/Media Developer
Mr. Bingle Livioco brings over 20 years of IT, engineering, management and sales experience to MSD’s commercial and business clients. His detail-oriented approach to completing projects combined with his analytical perspectives and strong interpersonal skills provides essential expertise to completing our client’s most challenging tasks.
Bingle’s professional accomplishments span a wide array of specializations including newspaper publications and public affairs supporting the U.S. Military, spearheading the development of workflow processes and methodologies for the hospitality industry, gathering requirements for the creation and implementation of operational standards, and facilitating client work requirements through persistent collaborations with development teams. In virtually every professional scenario, the results of Bingle’s collaborative efforts were a suite of technical documents that included business requirements documents, test plans, design documents and presentations, and visual media that supported and enhanced the end-user’s understandings of the applicable systems and processes.