Outsourcing Documentation

Outsourcing your documentation tasks to MSD means that you are hiring a team of professional technical writers and engineers that only do technical writing. We base our services and our success upon our collaboration and communication with your knowledge-holders and the stakeholders – thereby ensuring our engineering documentation products meet your needs and satisfy your expectations.

MSD’s services are based on technical understandings and engineering knowledge that facilitate the development of the following document types and the accompanying processes:

· Software Design Specification
· System Technical Manual
· Requirements Specification
· Test Plan
· User Handbook
· Hardware Manual
· System Administrator’s Manual
· Configuration Management Plan
· Version Description Document
· Implementation Plan
· Concept of Operations
· Programmer’s Guide
· Technical Design Document
· Fault Isolation Manual
· Software Test Plan
· Software Requirements Document
· Acceptance Test Procedures
· Interface Control Document
· Programmer’s Maintenance Manual

… and many more!

It is quite common for companies to outsource the development and maintenance of their training and documentation because of a couple of reasons. Either the company’s business needs vary enough to make supporting an internal staff ineffective, or it is just not a core competency of their staff.

At MSD, we first strive to understand your specific needs and then move to work with you to create a cost-effective outsourcing solution that makes the most sense for your business. When you outsource your technical documentation needs to MSD, you gain our excellent flexibility which allows us to rapidly adjust to your company’s changing business needs. This flexibility will also allow all of the core project teams within your company to pull in other MSD resources as needed.

At MSD, we also realize that minimizing the time required by your SMEs is a key measure of success. To help facilitate this goal, we have an internal quality review process that we use before we sending any content to your SMEs for review. By utilizing interactive reviews when multiple SMEs are involved, their time commitment is reduced while the yielding of higher-quality content is realized.