Every project leader knows that most projects are wrought
with unexpected twists and turns. Unexpected "fires"
that often catch the most experienced manager unprepared and
can keep the most ambitious manager from accomplishing his
daily "planned" tasks. Since many of our reader's projects
have grouped the documentation and development tasks under
the same manager, we are offering a few ideas to these
"overworked" managers that may help ease the burden. Although
intended to aid in managing documentation projects, these ten
suggestions can be easily adapted to other types of projects.
It has been our experience that the three most important
considerations in the success of any technical documentation
project are (1) Technical Content (2) On-Time Delivery and
(3) Controlled Spending. Many new projects burn up an alarming
number of hours just getting organized. By implementing some
basic steps BEFORE the start of the documentation effort, you
can better control your project's loss of start-up hours as well
as increase your own visibility as the project's manager. Here
are 10 things to consider when organizing and structuring a
medium or large scale documentation project.
1. |
Determine how much money you have been given
to do the job. Break out all contract expenses such as writers, editors,
illustrators, production, consultants, supplies, etc. |
2. |
Make sure the effort that was originally quoted is still
what the customer wants. Verify that no customer change
requests are waiting unopened in your boss's "in" box. |
3. |
Calculate the number of actual work hours available by
dividing the contract $$ (contract $ minus all other riders)
by each employee's costing rate. Estimate each person's hours
over the phases of the effort. Has inflation been figured into
your quote? |
4. |
Establish what documents must be created during
the available
hours. Then break down each document (including all versions) to
an estimated number of hours per page (hrs/page) and cost per
page ($$/page). Once this is done, take a hard honest look at
whether these figures are realizable. |
5. |
Write a memo to management detailing your understanding of
the documentation task(s) and the amount of time you are
allocating to each sub-task. Ask for your manager's concurrence
in writing. Verify that everyone in management understands the
task YOU are to perform and is in agreement with the task and
quoted dollars. |
6. |
Set up a Spending vs. Milestone chart (plan)
with ALL important
milestones. The slope of this curve will allow you to readily
monitor the burn rate of hours so you don't overspend. The chart
will also alert you and your boss early on when spending is
exceeding the burn rate. |
7. |
Set up a unique charge number for your
documentation task(s)
so you can track who is spending hours on each task. Publish a
list of names that are authorized to charge time against your
project's charge number(s). Establish who has authority over
individual tasks and who can authorize new people to charge to
the task. |
8. |
Maintain accountability by making everyone
directly responsible
for their assigned tasks and milestones. Generate a written task
statement for each team member. Set time aside to discuss their
task with them. If they understand your expectations and agree
that their task can be completed in the allotted time, have them
sign the task statement. |
9. |
Set up a method of receiving spending information from the
accounting department so you can quickly correct any incorrect
or invalid charges. Request any project-related accounting reports
weekly (or daily if available). Backcharge any unauthorized use of
your charge numbers before those dollars become lost or forgotten. |
10. |
Create charts for each member of your team that map each
milestone against hours spent and accompany the charts with a
task statement. Have the publications department make each chart
visually appealing and large enough to be read from about 10
feet away. Post the milestone chart in your office or in conference
room so it can be read by all who pass by. NOTE: Peer visibility
is a great incentive for workers to meet their milestones and keep
spending down.
Suggest to each employee that they update their own chart each
Friday afternoon. (This leaves no doubt in management's mind
who is doing the job and who is not. It is easy to update your
project curve if all employees are updating theirs.) |
The next newsletter in this series will be "The Employee
Checklist." A list of all titles in the series "How to
Save A Quarter Million On Your Documentation Tasks" may be
found on The DocuDoctor's page of MSD's web site.