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| 1. Understanding Problems | 8. Adding Value with Graphics | |
| 2. Casting the Right People | 9. Making Your Documents Concise | |
| 3. Maintaining Milestones and Schedule | 10. Types of Deliveries | |
| 4. Using a Documentation Consultant | 11. Milestones: Documentation vs. Project | |
| 5. Well Begun is Half Done | 12. Is What You Deliver What They Expect? | |
| 6. The Employee Checklist | 13. Engineers Must Be Writers Too | |
| 7. The Design Review |
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